Willmott Dixon
Digital innovation in the construction industry
Overview
Willmott Dixon, one of the UK’s leading construction companies, sought a way to benchmark the performance of their projects against key industry targets. This data would play a crucial role in ensuring their projects met contract requirements, maintained consistency across their portfolio, and provided a comparative measure against competitors and broader industry standards.
Discovery Understanding the problem to provide the solution
Over the course of several months, we immersed ourselves in the day-to-day roles of key personnel, from head office teams to bustling construction sites across the UK.
These insights allowed us to design a streamlined user experience, which we prototyped and developed into a bespoke portal called MiProject. This powerful tool updates in real-time, providing detailed progress and performance reports for each project. Accessible to over 3,000 employees as well as clients, MiProject ensures everyone stays informed and aligned.
Award winning Digital impact award winner
MiProject is a multi-award-winning digital product, including winning "Best Use of Digital within the Property Sector" at the Digital Impact Awards.
The solution has made a real impact across several key areas, including performance, social value, site and environmental data, and aftercare. It offers a comprehensive end-to-end solution for Willmott Dixon, their third-party contractors, and, most importantly, their clients, helping to drive success at every stage of the project.
Integration Creating one source of truth
One of the key challenges we faced was the variety of third-party software platforms used across projects.
To create a "single source of truth," we utilised numerous APIs to consolidate all this data, ensuring it was accurately recorded and centralized within the MiProject platform. This approach also flags any issues or missing touchpoints, making sure that comprehensive reporting and benchmarking are always possible.
User centric
Shaping requirements and tracking satisfaction
Willmott Dixon prioritizes transparency throughout the entire process, making sure customers have a chance to shape the project at every stage. To support this, we developed the MiCustomer app, which pulls data from all areas of the MiProject platform and presents it in an easy-to-understand, customer-focused experience.
Alongside regular progress reports, customers engage in various touchpoints, review plans and participate in impartial third-party interviews. These interviews help generate Net Promoter Scores (NPS) and general satisfaction metrics. All of these data points are captured, acted upon, and tracked to ensure continuous improvement and customer satisfaction.
The project was delivered on time and on budget, (very rare in my experience), They walked in the shoes of every person that would interact with the new portal…they have given my main board confidence to invest in future digital projects…to say we are a happy client would be an understatement.
Scott Corey - Willmott Dixon
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